Service Level Engineer (m/f/d) | Munich, Germany

Permanent employee, Full-time · Munich SPO

Tasks and Responsibilities:

The Spaceopal (SPO) Service Level Engineer is a member of the SPO Technical Team in the domain of the Service Provision, specifically in the area of Service Level Management.
The Service Level Engineer is supporting the Service Level Manager for any issues related to the KPIs and for the overall achievement of the following tasks (primarily but not limited to):
Data collection and producing the KPI Reports
Supporting Service Level Reviews
Supporting the chairing of the KPI Review Boards (including generating Minutes of Meeting and following up on Actions)
Reviewing any KPI violations and recommending any correction actions
Analysing any changes to the KPI Regime including Validation
Performing Financial Simulations as required
Performing KPI Impact Analysis for any Infrastructure upgrade or Operational changes/improvements
Providing suggestions for improvement to KPI definitions

Required Qualification and Experience:

University degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics), appropriate high school degree or relevant work experience
Experience in similar activities, better if acquired in Space or Defence programs, or in highly security-sensitive commercial sectors (e.g. finance)
Experience in the Galileo program, and especially knowledge of the Galileo-specific accreditation processes and methodology, will be a preferential factor
In-depth knowledge and experience of methodologies involved in the service level management (KPI, metrics, calculation of liquidated damages)
In-depth knowledge and experience of methodologies involved in system and service monitoring

The job requires also:
Fluency in written and spoken English
Fluency in Italian and/or German is appreciated even if not mandatory
Strong attitude to team work, even in demanding situations
Hands-on mentality and systematic, self-organized, able to prioritize way of working
Fluency in standard office automation tools (MS Office, Email, Internet, etc.)

Work location:

Spaceopal Headquarter (Munich, Germany).
It could be necessary to participate to partly missions in Europe.

Benefits:

30 days annual leave
Work-life-balance, e.g., through flexible working time models and mobile office options
Employer supported pension scheme
Employer supported canteen, free coffee & fruit service
Centrally located office
Personal development and training options
Regular company and team events
International working environment, dynamic, multicultural and motivated teams

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About us

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.

Do you want to get involved with us? Do you want to be a part of our interdisciplinary international teams — be part of the Galileo Family? Does your specialist area match our subjects?

If you are convinced that you are right for us, take a look at all our vacancies — or send in a speculative application! Browse through our open positions. We look forward to receiving completed applications for our job postings here.

Be part of a multinational team of high professionals in a dynamic working environment. Be part of one of Europa’s largest and most complex technology projects.

Be part of the Galileo Family!

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Your application!

We appreciate your interest in spaceopal GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at career@spaceopal.com.