Service Level Engineer (m/f/d) | Munich, Germany

Permanent employee, Full-time · Munich SPO

Tasks and Responsibilities:

The Spaceopal (SPO) Service Level and Satellite Engineer is a member of the SPO Technical Team, within the SPO Service Provision domain, specifically in the area of Service Level Management.

The role requires a wide view at project level, for the monitoring, reporting and analysis of the performances and the related service level.

It also requires liaising effectively across all the teams in the Service Provision domain and with other GSOp teams, promoting the related information transfer and gathering necessary information and data for the effective achievement of the tasks below described and following the indications of the functional team leaders and the Service Provision Manager.

The Service Level Engineer is supporting the Service Level Manager for any issues related to the KPIs, Galileo Service performace analysis and for the overall achievement of the following tasks (primarily but not limited to):

Data collection, processing and evaluation of Galileo OS/PRS/HAS/OSNMA service performance and related KPIs
Design, develop and maintain navigation algorithms, GNSS data analysis Software tools and automated processing chains
Analyze GNSS data to investigate anomalies and derive performance parameters
Prepare technical documentation (requirements, verification plan, verification reports, service impact analysis)
Reviewing any KPI violations, identification of root cause/underlying anomaly and recommending any correction actions
Support Anomaly and Non-Conformance Review Boards
Analysing any changes to the KPI Regime including Validation
Performing KPI Impact Analysis for any Infrastructure upgrade or Operational changes/improvements
Providing suggestions for improvement to KPI definitions and service monitoring tools

Required Qualification and Experience:

University degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics), appropriate high school degree or relevant work experience
Over 3-year experience in GNSS SW development in C++/python/Matlab.
Experience in similar activities, better if acquired in Space or Defence programs, or in highly security-sensitive commercial sectors
Experience in the Galileo program, and especially knowledge of the Galileo-specific accreditation processes and methodology, will be a preferential factor
In-depth knowledge and experience of methodologies involved in the service level management (KPI, metrics, calculation of liquidated damages)
In-depth knowledge and experience of methodologies involved in GNSS systems and service monitoring
The job requires also
- Fluency in written and spoken English
- Fluency in Italian and/or German is appreciated even if not mandatory
- Strong attitude to team work, even in demanding situations
- Hands-on mentality and systematic, self-organized, able to prioritize way of working
- Fluency in standard office automation tools (MS Office, Email, Internet, etc.)

Work location:

Spaceopal Headquarter (Munich, Germany)
It could be necessary to spend time periodically at the GCC-D (Oberpfaffenhofen, Munich, Germany) and/or at the GCC-I (Fucino, Italy).
It could be necessary to participate to meetings in the above locations and in other relevant project locations in Europe.

Benefits:

30 days annual leave
Work-life-balance, e.g., through flexible working time models and mobile office options
Employer supported pension scheme and job ticket
Employer supported canteen, free coffee & fruit service
Centrally located office
Personal development and training options
Regular company and team events
International working environment, dynamic, multicultural and motivated teams

Full-time

40h/week

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About us

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.

Do you want to get involved with us? Do you want to be a part of our interdisciplinary international teams — be part of the Galileo Family? Does your specialist area match our subjects?

If you are convinced that you are right for us, take a look at all our vacancies — or send in a speculative application! Browse through our open positions. We look forward to receiving completed applications for our job postings here.

Be part of a multinational team of high professionals in a dynamic working environment. Be part of one of Europa’s largest and most complex technology projects.

Be part of the Galileo Family!

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Your application!

We appreciate your interest in spaceopal GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at career@spaceopal.com.