Tasks and Responsibilities:
The Remote Site Maintenance Engineer: supports the Spaceopal Maintenance Manager on all aspects of the Hosting Service provision as well as the related Ground Segment L1 Maintenance services at the world-wide distributed Galileo Remote Sites;
- is responsible to improve service reliability of the Remote Site infrastructure and Maintenance services and to reduce the number of incidents;
- contributes to the remote sites upgrades managed by the Remote Site Service Coordinator for the evolutions of the Galileo system.
This includes in particular:
- is responsible to improve service reliability of the Remote Site infrastructure and Maintenance services and to reduce the number of incidents;
- contributes to the remote sites upgrades managed by the Remote Site Service Coordinator for the evolutions of the Galileo system.
This includes in particular:
- To deal with incidents, other emergencies and unplanned problems in line with the GSOp Service Management Processes
- To process all maintenance and hosting service tickets related to the remote sites and GILSC, providing punctual and exhaustive analysis
- To ensure the correct execution, recording and triggering of follow-up tasks needed to resolve the underlying issues in line with the GSOp ILS Plan
- To act as point of contact for the ILS Support Desk for the status monitoring of the local maintenance tasks (preventive, corrective, evolutive)
- To verify, planning and scheduling of local maintenance work and the correct and timely implementation of the solution for any issue detected
- To develop together with the site L1 and Hosting Maintenance teams the annual preventive maintenance plan applicable for the respective site and GILSC
- To support the technical coordination of the remote site hosting service and maintenance tasks
- To suggest refinement of maintenance and spare processes to optimize TAT between GILSC, Sites and Manufacturers
- To support the Maintenance Manager in the assessment, monitoring and control of the performance of the subcontractors
- To maintain accurate records of all associated databases and technical documentation
- To review subcontractor’s reporting data packages delivered for the recurring services and issuing of technical-managerial documentation
- To support review boards and progress meetings (ARB, CCB, ILS working groups, MPM, QSPR, SER...)